Blog
Notes on closing the loop.
Short pieces for directors of service firms about knowledge that gets lost between systems, and what that costs.
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Closed loops6 min
Ten systems, one question, four answers
Why a recruitment firm with good people still gives a client three different versions of the truth in one week.
ReadBuying decisions4 min
Why we do not sell you a tool
A tool you rent solves the demo. A foundation you own solves the year after.
ReadOperations5 min
The cost of asking twice
Count how often your people re-answer the same question. Then price it.
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